Update by user May 16, 2012
I thought I deleted this complaint, within days of when I posted it and am very surprised to see it is still here!My issues with Road Bile Outlet were resolved, to my complete satisfaction at that time!
Please remove this complaint!- Michael
Update by user Jul 18, 2011
When Josh, from Road Bike Outlet, beame aware of this problem he contacted me and the matter was quickly resolved! Thank You!
Original review posted by user Jul 14, 2011
I bought a bicycle from Road Bike Outlet (RBO) after finding them on eBay. Upon arrival it had a bad bottom bracket. I had the bike shop that diagnosed the problem repack/rebuild the bottom bracket.
When I contacted RBO, regarding warranty service, they were very rude and stated they could not reimburse me and I should have contacted them rather than having the problem fixed. After speaking with several people I finally got them to agree to send me a new bottom bracket.
I did not need to use the higher quality bottom bracket they sent right away, since I'd paid to have the lower quality one repacked/rebuilt. Later, when I went to have the new bottom bracket professionally installed it turned out to be the wrong size for my bike.
When I contacted RBO, to exchange for the proper size, they were ruder than ever and shifted me around to several people. They finally refused to exchange a properly sized bottom bracket for the wrong sized one they'd sent. Their "Satisfaction Guarantee" is worse than worthless.
This is costing me:
$25.00 bike shop labor to put in wrong size bottom bracket
$25.00 bike shop labor to put in right size bottom bracket
$35.00 for new, right size bottom bracket
$85.00 total actual cost of non-exchange, not to mention all my time and trouble
RBO insists on referring to this as a warranty issue when it is a simple exchange of the right part for the wrong part they sent me.
Review about: Vilano Tuono Road Bike.